Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Installation appointment text. Account - Cable. - 5412501. Options. I'm a Very Insightful Person, I'm here to share knowledge. Browse Virgin Media Virgin Media Community. I recently applied and received the delivery for a virgin package of tv broadband. Both your fibre cable and Wi-Fi router will be plugged into this. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. which will give you a general idea of VM fixtures and fittings. Plug the cables into the Hub. 3K subscribers in the VirginMedia community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. But. Tried looking but. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Networking and WiFi. These enter my house via an air brick/vent very close to. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I have also checked outside and there is no box either on my property or on my boundary wall. My Virgin Media App. Options. The brown box is still fine, cleaned it and put the front back on with a zip tie. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Virgin Media;. 03. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Push the red label end of the white cable, into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. on ‎27-10-2022 09:24. Tudor. I recently applied and received the delivery for a virgin package of tv broadband. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Stay safe online. Quickstart is the quickest and easiest way to setup our services. Tuning in In response to. I've tried looking but can't see a way to book an engineer for this? Thank you. Manage Your Account. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin Media; My Virgin Media; Shop; Help;. Tudor. Thing is, I've been to the house, Virgin haven't, and I am 99. QuickStart, set up and connections. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Checked every room in the new house but there were none. Package arrive today and realized I don't have a VM wall socket to. Account - Mobile. . We would like to show you a description here but the site won’t allow us. Basically opened it, removed the connector and put there wire through the wall. When I was going to self-install it, I didn't find any wall socket. Networking and WiFi. We have tried plugging it into the only box we found it would fit but no luck. Have I helped? Click Mark as Helpful Answer or use Kudos to say. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Joining in. Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're here to help. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. The cable could be hidden within, or behind, furniture. However the wall socket doesn’t have the correct connection for the cable with the hub. Need some help with the installation. Networking and WiFi. Friday or 8AM. This hole will typically be up to 1cm in diameter and often positioned near your front door. What to expect with broadband. Back a step. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Account - Mobile. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . We would like to show you a description here but the site won’t allow us. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The technician visited a. cable from wall. We have the quickstart pack but sadly cannot get broadband set up and working. For personal details, m y account is a business account but the router is used in a student household. Manage Your Account. The one thats on the bottom is the one you need for Virgin. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Browse Virgin Media Virgin Media Community. The Gamer Lounge. Options. both appear. - 5250024Stream from Virgin Media. SpeedBroadband wall socket. My Virgin Media App. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Virgin Phone Switchover. My Virgin Media App. Switched On Families. 2 Uninstall TiVo box. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Browse Virgin Media Virgin Media Community. 4 weeks ago. I was unable to do step 1. Hi all, there is no wire coming out of the wall socket to connect to. Thing is, I've been to the house, Virgin haven't, and I am 99. on ‎19-10-2022 19:35. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. - 5390715. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Go to solution. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable on the right looks like is for a Freeview TV antenna. The block box on second picture is an amplifier for terrestrial TV. Getting Connected with Virgin Media is easy when you have a wall socket. Hi, Want to share my experience so far getting connected to VM. Surly there has been a connection previously otherwise we wouldn't have bee. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. 150 from a. But I have no Virgin Media Wall socket in my house. . There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. Hi, im writing this as a last resort, as customer service has been woeful. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Browse Virgin Media Virgin Media Community. Absolutely not. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I was unable to do step 1. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Then push the connector VM have provided over the screw thread. In response to Travis_M. Summary of Contents for Virgin Media Virgin TV V6. Phone. SpeedQuickStart, set up and connections. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Could I book an engineer and what number - 5155510. It seems that I need an electrian to install a wall socket. I can’t find any trailing cable at all. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Hi, I recently moved to this house and placed an order for VM broadband which I received today. My previous sky microfilter attached here. If it would benefit you, we do offer a click and collect service. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. 4. The internal wall boxes are mostly oblong. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Forum; Apps. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Sorry to hear you have been having issues with your self-installation. UmbraRabbit. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Call the Pre-installation and delivery team on 0800 052 1734. The box and cables may have been removed by the previous occupiers. QuickStart, set up and connections. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. D01 C9W8. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Placed an order and the lady said we were eligible for quick start self installation. Hi I have the same problem. Networking and WiFi. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. It is surface clipped usually. Manage Your Account. If you have been given a Quickstart pack,. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Hi. Some new sockets may look like one of the below. We can see that you've spoke to the team and got a technician visit booked in. Booking an engineer is easy with Virgin Media. 3 minutes ago. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Select the correct HDMI input for your box. A dual F connector cable may well be a satellite connection. Connect the Hub’s power cable with the blue tab. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. Browse Virgin Media Virgin Media Community. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. I’ve tried calling but the people I’m connected to keep hanging up. We have the quickstart pack but sadly cannot get broadband set up and working. I'm a Very Insightful Person, I'm here to share knowledge. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Joining in Options. All the wall sockets I can see are for BT. Switched On Families. I have received my quick start-up kit. - 5372385. See where this Helpful Answer was. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Networking and WiFi. Account - Mobile. self install issues. Virgin Mobile. Chatter and natter. . Plug into the Hub Push the white cable with the black label into the Hub. There are cases where we'd need to convert a self-install to a manned one if this socket. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. (I did this video to help/guide new engineer as I did not find. I tried both the wires, it didn’t set up the WiFi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Stay safe online. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. -. 5. Manage Your Account. No wall box engerner needed on ‎22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. 1) remove the attenuator from the existing cable, plug it into back of hub. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. . 0 Kudos. Thanks for the reply. Hi, I recently moved to this house and placed an order for VM broadband which I received today. 2. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Account - Cable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. QuickStart, set up and connectionsHello VLNeedham. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Got my virgin media self install kit but I don't have a virgin socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Next, connect the power cable. Browse. Account - Mobile. Virgin cables must only be provided by isolated sockets provided by Virgin Media. . Finally, they'll complete the setup to make sure it's all working. . com email address to different Virgin account. on ‎05-09-2023 20:36. Manage Your Account. Hello, I'm trying to set up my Virgin Media broadband. See where this Helpful. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Thanks, Scott. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. Hi there. jpeg1. No wall socket to connect. Virgin Phone Switchover. Most QuickStart kits have just 6 cables, connectors and powerlines to. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If an engineer is offered - accept that. The Gamer Lounge. SpeedCheck out the do's and don'ts, in our Community FAQs. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. I am so sorry to hear that you seem to be missing a wall socket in the home. pdf (virginmedia. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. It seems that I need an electrian to install a wall socket. Browse Virgin Media Virgin Media Community. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Don’t plug the power cable into a plug socket yet. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Manage Your Account. My Virgin Media App. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . New customer, trying to self install my hub and 360 box. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Should I cancel and request an engineer to install. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Virgin Media; My Virgin Media;. No wall socket. The LAN and. Hi, Iv just received my new broadband. Tudor. Broadband wifi self install wall socket. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Wall Socket. Please remember, there’s always a £35 activation fee for our services. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Browse Virgin Media Virgin Media Community. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Re: No wall socket. But. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Everything you need is posted to you. screw the master socket back to the wall. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. SpeedQuickStart, set up and connections. . If you can get Quickstart, you can choose one of two delivery options. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 05-12-2022 17:10 - edited ‎05-12-2022 17:10. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. . Ordered VM broadband and was recommended by the website to select the self quick install option. Is there some way I can convert RJ11 to coax or will I have to (if. Surly there has been a connection previously otherwise we wouldn't have bee. Thanks for the reply. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Browse Virgin Media Virgin Media Community. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Tech Chatter. You need to go outside and locate the brown or grey omnibox on the wall. You may need to use the. Options. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. It feels like I need to just obtain a connector to enable the two to fit. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Some properties do not have a wall socket, only a cable. Security matters. The cable could be hidden within, or behind, furniture. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The wall socket I have within my home does not appear to be working. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Dave. Call the Pre-installation and delivery team on 0800 052 1734. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Re: No Wall Socket for Quickstart. Look for an omnibox on the outside of your property and try and trace the cable. SpeedQuickStart, set up and connections. There is no other wall socket or anywhere for the round wire to go. Some new sockets may look like. Change to a manned installation. on ‎15-02-2022 10:03. There are 10 types of people: those. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Security matters. Solved: Hi guys and gals. Security matters. Being connected to the internet is one of the most important modern essentials in 20. Account - Mobile. Home Phone. Manage Your Account. Follow these simple installation steps for your Virgin Media home phone set up. £30 an appointment – If you can get QuickStart but choose not to. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Turn on and start the hub. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. If. Networking and WiFi. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Reply. The engineer looked around, there's no cable as well undeground. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Plug into the Virgin Media wall socket. Networking and WiFi. There is one Ethernet connection point and socket with a circle on the wall. Installation Guide. Hi, I have the same issue. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. The wall box may be branded with the logos of an old cable TV company (not VM). How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. .